It's not a problem of Ben being unkind at all. That wasn't the personality conflict of the week. His flippant attitude was, and even by the end, there's no indication that he's taking things more seriously.

I enjoyed watching it, but it's one of those things where when you break it down, you find it lacking. Kind of like junk food, once you realize just how lacking in nutrition it is no matter how good it tastes.